About Avni
Our Vision
We are a specialized Web3 Customer Success consultancy dedicated to transforming first-time users into loyal advocates for DeFi protocols and dApps. While the industry focuses on hype and user acquisition, we concentrate on what truly matters: seamless onboarding, sustainable retention, optimized user journeys and data-driven customer support design.
Our methodology combines advanced on-chain analytics, community-driven support systems, and human-centered design principles to deliver measurable, long-term growth. We build trust, foster clarity, and create lasting engagement in the decentralized ecosystem.
🚀 What Drives Us
As innovators, strategists, and user advocates, we are committed to ensuring the success of Web3 products through exceptional customer experiences. Our team combines deep technical expertise in blockchain technology with a comprehensive understanding of user psychology and proven customer success methodologies. Every strategy we implement is designed to be scalable, efficient, and transformative — effectively bridging the gap between cutting-edge decentralized technology and real-world user needs.
💎 Our Core Values
User Empowerment
We champion solutions that simplify complex interactions and empower users to confidently navigate decentralized ecosystems.
Clarity & Trust
We transform technical complexity into clear, transparent experiences that build unwavering user confidence and foster long-term relationships.
Data-Driven Impact
Our strategies are grounded in actionable insights derived from comprehensive user behavior analysis and on-chain analytics, ensuring measurable results.
Sustainable Growth
We prioritize long-term user retention and community-led expansion strategies, ensuring enduring success for your Web3 project.
🛤️ Our Journey
Founded by Maximiliano Egemen
Avni emerged from a recognized need to bridge the gap between groundbreaking blockchain innovation and authentic user engagement. Our founder’s vision was to create a consultancy that truly understands both the technical and human aspects of Web3 adoption.
Customer Success Meets Blockchain
Years of Customer Success Management experience combined with deep immersion in the blockchain ecosystem revealed a critical gap: the need for specialized expertise in Web3 user experience and retention strategies.
Setting New Industry Standards
From optimizing complex DeFi onboarding flows to cultivating vibrant NFT communities, Avni has established new benchmarks for user adoption, retention, and satisfaction in the decentralized finance space.
🔮 What’s Next?
We are continuously evolving our methodologies and expanding our expertise to address emerging challenges in Web3 user engagement. Our focus remains steadfast on delivering the most powerful, efficient, and user-centric customer success strategies available in the decentralized market. As the Web3 landscape matures, we’re pioneering new approaches to user education, community building, and retention optimization.